Chronicles of Bayaning Payat | Introduction

Thank you for calling..

With a smiling face and confidence, Juan greeted his 25th customer who’s mad and frustrated in fixing their internet.

Can you please hold for a few minutes while checking on this?

Juan suddenly put down his headset. Slouch on his seat then sigh.

Thank you for calling. Have a nice day!

Those phrases and sentences are his daily oath in his work. 9 hours a day, 5 days a week, Juan is spending his life repeatedly going back and forth to his office – most likely a ward of people in headset facing computers monitor. This is the life in Call Center.

In this site, I will share Juan’s thoughts and experiences working in BPO industry. Check it out!

~Juan